IT Specialist Technical Support

IT Specialist, Technical Support

Location: Coppell, TX

Introduction to role:

Are you ready to make a difference in the world of pharmaceutical manufacturing? As an IT Specialist Technical Support, you'll be at the forefront of delivering cutting-edge IT solutions to factory operations and laboratory systems. Join our Operations Computing Services (OCS) Team and help us achieve our goal of providing best-in-class technical IT capabilities. Your expertise will be crucial in resolving technical issues, supporting new system implementations, and ensuring seamless operations across all functions of the business.

Accountabilities:

In this dynamic role, you'll be responsible for managing incidents with your high level of technical acumen, supporting service requests, changes, and enhancements, and providing consultation services for new projects. You'll play a key role in reducing breakdowns in manufacturing and supply chain operations, ensuring consistent service delivery across all sites, and minimizing risks from obsolete platforms. Your ability to absorb complex technical information and communicate effectively will be essential as you work with diverse teams globally.

Essential Skills/Experience:

• Bachelor’s degree in computer science, Engineering, or related technical discipline with at least 5 years of IT experience working in an IT Technical support and delivery role
• Good working knowledge of pharmaceutical manufacturing industry, as well as relevant systems and automation understanding.
• Strong verbal and written communication skills
• Evidence of previous influencing, networking and team working skills
• Experience in laboratory instrumentation and manufacturing Automation systems would be beneficial
• Candidate must be able to operate in a time-critical environment
• Ability to work well in and across diverse regional and global teams
• Understanding of Basic network engineering principles. While not directly responsible for supporting the infrastructure, must have a good understanding of how systems and relevant components work together.
• Experience with continuous process improvement
• Working across multiple locations

Desirable Skills/Experience:

• Awareness of Quality and Compliance principles, Good Manufacturing or Good Laboratory Principles (GMP, GLP) is desirable

When we put unexpected teams in the same room, we fuel bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. This role is required to be onsite, 5 days a week. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility.

At AstraZeneca, our work directly impacts patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining innovative science with leading digital technology platforms and data. With a passion for impacting lives through data, analytics, AI, machine learning, and more, we are at a crucial stage of our journey to become a digital and data-led enterprise. Join us to innovate, take ownership, and explore new solutions in a dynamic environment where your contributions are recognized and valued.

Ready to make an impact? Apply now and be part of our journey to transform lives through innovation!

Date Posted

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.